About us
We are the only home care provider based in Sheringham, regulated by the Care Quality Commission (CQC), dedicated to serving our local area.
​
Our mission is straightforward: prioritising care. To achieve this, we ensure our services are safe, effective, and tailored to individual needs, led by our highly experienced team.
​
Later Life Care was established in 2020 and since we have steadily grown. In this time, we have completed over 70,000 care visits.
​
Utilising advanced care monitoring software of the highest quality, we simplify the lives of our carers and maintain continuity of care for our clients. Additionally, loved ones can securely access their dedicated portal, providing peace of mind.
Our CQC rating
Most Recent inspection - 1st March 2023
​
We understand that when looking into care, it can be confusing and complex, we want to make everything as simple as possible in this journey. Finding the right provider of care is important and it's important for us to explain our CQC rating below in detail to help you understand. You will find the link to the full report and we are always available for any questions you may have.
At Later Life Care, transparency and quality are at the heart of everything we do.
Following our first-ever inspection by the Care Quality Commission (CQC), we want to share our rating, celebrate our successes, and outline how we have improved from their inspection.
​
The CQC has assessed our service based on five key questions:
Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
We are proud to have achieved “Good” in three categories during our first inspection and welcome the opportunity for the CQC to revisit in the future. Our goal is to continue improving and strive toward achieving “Outstanding” in all areas.
What We’re Doing Well...
​
Effective
The CQC recognised our strong commitment to training and supporting staff, which allows us to deliver effective, person-centered care.
Highlights include:
Tailored Care: “People received care that met their needs and preferences.”
Staff Support: Our team benefits from regular training and opportunities to enhance their skills, ensuring high standards of care.
Collaboration with Families: A relative shared, “The staff asked for our input, and we felt listened to right from the start.”
Caring
We are proud of our reputation for providing compassionate and respectful care.
​
Highlights include:
Personal Connections: Staff build meaningful relationships with clients, fostering trust and comfort.
Promoting Independence: We empower clients to regain confidence in their daily routines. One example shared by staff: “We motivated a client to wash independently after initially needing full assistance.”
Responsive
We prioritize flexibility and personalization to meet the unique needs of our clients.
Highlights include:
Innovative Approaches: From facilitating video calls to connect loved ones to using technology to help clients reminisce about cherished memories.
Social Engagement: Organizing community activities such as lunch clubs to combat isolation.
Where We Have Improved...
Safe
The CQC highlighted areas for improvement in risk management and medication administration.
Key Issues Identified:
Medication Administration: Some inconsistencies in record-keeping and administration.
Risk Management: Care plans lacked sufficient detail in certain areas, such as managing medical conditions or taking into consideration environmental hazards.
Our Actions
We’ve already taken significant steps and improved our processes:
Enhanced Medication Protocols:Completed staff training in medication administration.
Introduced detailed protocols for ‘as needed’ medications (PRN).
Completed: April 2023
Improved Risk Assessments:
Revamped care plans to include comprehensive risk assessments (covering environmental hazards).
​
Completed: May 2023
Well-Led
The CQC noted the need for stronger governance and auditing systems.
Our Actions
Leadership Initiatives: Employed a Compliance Manager to oversee governance and ensure audits are conducted regularly. Invested in compliance software.
Completed: March 2023
​
Our Commitment to Continuous Improvement
​
As this was our first inspection, we’re proud of the solid foundation we’ve built. We are committed to addressing the areas for improvement and continuing to provide compassionate, effective care.
We welcome the CQC to return for future inspections, and with the steps we’ve taken, we aim to achieve not only “Good” but “Outstanding” in all areas.
If you’d like to know more about our care services or the steps we’re taking, please don’t hesitate to get in touch.
​
Our full CQC inspection report can be found HERE
Transparency and trust are fundamental to our partnership with you.
